Reference

Understand Your Rights and Our Commitments

This page sets out how nilai99 operates — what you can expect from us, what we ask of you, and how your account and transactions are handled. Access to our platform depends on local law and is available only where permitted in your region.

Account TermsDANA, OVO, GoPay TransactionsData HandlingEligible Regions OnlyContact Paths
nilai99 Understand Your Rights and Our Commitments
CONTACT PATHS

Reach Us About Any Legal or Account Question

If you have a question about how your account data is held, want to request a change to your details, or need clarification on a specific term, our support team is available around the clock. Have your account ID and wallet reference ready before reaching out — it speeds up every query.

Live Chat Open the chat widget from any page on nilai99. Available around the clock for account, transaction and policy questions. Keep your DANA or OVO reference handy.
Email Support Send detailed legal or account queries to our support address. We respond to written requests with a documented reply you can keep for your records.
Account Help Centre For GoPay or OVO transaction disputes, the Help Centre walkthrough guides you through raising a formal request with the correct wallet reference attached.
DATA AND SECURITY

How We Protect Your Account and Data

Your account data is stored with SSL encryption and is never shared with third parties outside of what is required to process your DANA, OVO or GoPay transactions. We keep transaction logs for the period required under applicable rules, and you may request a summary of what we hold at any time through our support channel.

SSL Encryption

Every page on nilai99 runs over SSL. Your login credentials, wallet details and account activity are encrypted in transit and at rest on our servers.

Data Retention Policy

We keep account and transaction records for the period required by applicable rules. Once that period passes, data is removed from active systems on a scheduled cycle.

Cookie Handling

We use session cookies to keep you logged in and functional cookies to remember your language and payment preferences — DANA, OVO or GoPay. No tracking pixels from ad networks.

Request a Data Change

To correct or remove personal details on your account, contact support via live chat or email with your account ID. We process verified requests within a reasonable window.

Common Questions About Terms and Your Account

These are the questions we receive most often about how the legal side of your nilai99 account works — from data rights to transaction disputes and eligibility.

Access depends on whether the platform is permitted under local law in your area. You are responsible for confirming your own eligibility before opening an account and making any deposits.

Contact our support team via live chat with the wallet reference number from your DANA or OVO app. Our team logs the dispute and investigates against the transaction record on our side.

We hold the account registration details you provided, plus a log of your wallet transactions — DANA, OVO, GoPay — and session activity. You can request a summary through our support channel at any time.

Yes. Send a deletion request via email or live chat with your account ID. We will remove data that is not required to be retained under applicable rules and confirm once it is done.

We share only the data required to process your DANA, OVO or GoPay transactions with the relevant payment processors. We do not sell or pass account data to advertising networks or data brokers.

Updated terms are posted on this page with the revision date noted. Continuing to use your account after a change is posted means you have accepted the revised terms as they stand.