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How nilai99 Handles Your Account Data

When you open an account with nilai99 and connect your DANA, OVO, or GoPay wallet, we collect only what we need to run your account and process your transactions.

Account data onlyDANA, OVO, GoPay wallet contextYour right to access dataClear data retention rules
nilai99 How nilai99 Handles Your Account Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Live Chat Our live chat is available around the clock. Use it to ask about your stored data, request a data summary, or flag any concern about how your account information is used.
Email Support Send a written privacy request to our support email. We respond to data access and deletion requests as soon as we can process them, usually within a few business days.
Account Help Center Log in and head to your account settings for self-service privacy options — review the data we hold, update your contact details, or change your wallet information at any time.
HOW WE PROTECT DATA

Our Approach to Data Handling and Account Security

Wallet Data Handling

When you link DANA, OVO, or GoPay to your account, we store only the reference needed to match incoming transfers. We do not store your full wallet PIN or password at any point.

Cookie and Session Policy

Session cookies keep you logged in while you browse the lobby. Tracking cookies are optional — you can turn them off in your browser without affecting your ability to deposit or withdraw.

Data Retention Timeline

We keep your account data for as long as your account is active and for a reasonable period after it closes, in line with applicable local regulations.

Your Right to Request Changes

You can ask us to correct inaccurate data, request a copy of what we hold, or ask us to delete your account data where local law allows. Submit the request through live chat or email and we will confirm receipt.

Common Questions About Our Privacy Policy

We collect your name, contact details, and the wallet identifier you register — DANA, OVO, or GoPay. We also log device and session data to keep your login secure and detect unauthorised access.

We do not sell your personal data. We share information only with payment processors needed to verify your DANA, OVO, or GoPay transactions, and only to the extent required to complete that verification.

We retain account data for a reasonable period after closure to meet applicable local regulatory requirements. Contact our support team to find out the specific period that applies to your account.

Yes. Submit a data access request through live chat or our support email. We will prepare a summary of the information held on your account and send it to your registered contact address.

Send a deletion request via live chat or email. We process it where local law permits, which may mean we retain some records for a minimum period required by applicable regulations before full deletion.

We store only the wallet reference needed to match your transfer to your account. All data in transit uses standard encryption. Your full wallet credentials are never held on our servers.