Reference

Read Our Terms Before You Start

These terms set out what you agree to when you open an account with nilai99 and use our lobby, payment options, and support channels.

Applies to all accountsCovers DANA, OVO, GoPay transactionsDevice access includedSubject to local law
nilai99 Read Our Terms Before You Start
HUBUNGI TIM KAMI

Browse Your Contact Options Here

Live Chat Reach our account support team directly through the live chat button in your lobby. Available around the clock for wallet queries, account verification, and terms questions.
Email Support Send detailed questions about these terms, transaction disputes, or account access to our support email. We review all messages and respond to your registered address.
Account Help Centre Access step-by-step guidance on our account help pages covering deposit flows for DANA and OVO, withdrawal verification, and how to request account changes or closures.
KEAMANAN DAN DATA ANDA

See How We Protect Your Account

Account security and data handling are built into how nilai99 operates. Your personal details, wallet information, and transaction history are stored with access controls that limit who can view them internally. We do not share account data with third parties outside of what is required to process your DANA, OVO, or GoPay transaction.

Data Retention

We keep your account data for the period required to process transactions, handle disputes, and meet our obligations under applicable local regulation. You may request details about what we hold.

Cookie Use

Our lobby uses cookies to keep your session active and remember your device preferences. You can manage cookie settings in your browser. Disabling them may affect how certain lobby features load on mobile.

Account Security

Your account is protected with OTP verification on login and wallet actions. If you notice activity you did not initiate — including a DANA or GoPay transaction — contact live chat immediately to freeze access.

Change Requests

To update your registered mobile number, wallet details, or personal information, contact our support team via live chat or email. Identity confirmation is required before any change is processed.

Open Answers to Common Terms Questions

These are the questions we hear most often about account terms, wallet policies, and your rights as an account holder on nilai99. If your question is not covered here, our live chat team can clarify any specific clause.

Yes. All wallet transactions — including DANA, OVO, and GoPay deposits and withdrawals — are covered under the payment terms section. The same rules apply regardless of which e-wallet you use.

Access depends on local law and is available only in eligible regions where our service is permitted. Check whether online account activity of this kind is lawful in your specific area before registering.

We notify you through your registered account contact before significant changes take effect. Continuing to use your account after that point means you accept the updated terms.

Contact our support team via email or live chat with your registered details. We will confirm your identity and provide information about what account and transaction data we currently hold.

No. Accounts are personal and non-transferable. Each account must be held and used by the individual who registered it. Sharing account access or wallet credentials is a breach of these terms.

Contact live chat straight away to freeze your account. Our team will walk you through the OTP reset process and review recent wallet activity, including any DANA or GoPay transactions flagged as unusual.